Frequently Asked Questions

Our MOQ varies by product type. Standard products typically start from 100–500 pcs. For custom products, MOQ is usually 300–1000 pcs depending on complexity. We're flexible for first-time orders — please contact us to discuss your specific needs.

Standard production lead time is 14–21 business days after artwork/design approval and deposit payment. For rush orders, we can often accommodate a 7–10 day turnaround. Delivery time depends on your location and chosen shipping method.

Yes! We offer pre-production samples. Sample fees apply and typically range from $30–$150 depending on complexity. Sample fees are often refundable against your first bulk order. Delivery of samples takes 5–7 business days by express courier.

We offer full customization including: size and shape, material selection, color printing (CMYK + Pantone), logo placement, surface finishes (gloss, matte, UV, embossing, hot stamping), inserts and dividers, and custom labeling. Just share your requirements and we'll guide you through the options.

We accept: AI, PDF, EPS (preferred for vector artwork), PSD, PNG, JPG (high resolution, min 300 DPI). If you don't have professional artwork files, our design team can help create a dieline and artwork at an additional fee. We also accept technical drawings in DXF/DWG format.

We accept T/T (bank transfer), PayPal, Western Union, and Letter of Credit (L/C) for large orders. Standard payment terms are 30% deposit before production, 70% balance before shipment. For established clients, we may offer net-30 payment terms.

Yes, we ship to 50+ countries. Shipping options include: Express courier (DHL, FedEx, UPS — 3–7 days), Air freight (7–14 days), Sea freight LCL/FCL (15–45 days depending on destination). We can ship FOB, CIF, or DDP depending on your preference. We can also work with your preferred freight forwarder.

We have a multi-stage QC process: incoming material inspection, in-process quality checks, pre-shipment inspection (100% for small orders, AQL sampling for large orders), and photo/video documentation before packing. We can also arrange third-party inspection (SGS, BV) at your request.